Service & Supports

Before Sales:

Professional Customer Service

You are welcomed to browse our website ( or visit us. Our professional service team with honest and earnest attitude are ready to provide you with professional and prompt service.

Your inquiry related to our products or prices will be replied within 24hours.

Well-trained and experienced staffs to serve and answer all your questions in fluent English and Japanese.

Professional sales team: All our sales are well trained, and we never say no to customers. Even some problem we can't solve it immediately, we will explain the reason clearly and inform customer when we will find the solution.

Big customer service experience: We are servicing several World TOP Brand customers in the line of lighting, like PHILIPS / Beghelli / Lithonia Lighting / COOPER Lighting.
Strong production capacity

The year of 1998, JIMING company passed the examination of ISO9001:2000. In our busy season, there are over 1000 experienced and skilled workers working in our factory. JIMING company registered capital is over USD2,000,000.00 and fixed capital over USD7,000,000.00. Factory covers an area of 20,000 square meters (215,278.21 square feet), facility and production area are 50,000 square meters (538195.52 square feet) totally. JIMING annual turnover reaches over USD25,000,000.00 and production ability 5,000,000 sets of light.

JIMING company invest over millions RMB every year for the production facility renewal, new products and new technology research & development, in order to further improve the manufacturing technology level of products and production efficiency. JIMING company was awarded by China Government, as one of the Leading lighting manufacturer in China. Is also Vice-President Unit of our local Light & Electric Appliances Association.

We are full of confidence that we can meet the strict requirements of big clients, and put large order to us is your best decision. Deliverables are completed on schedule committed unto the task of each client.



Welcome sample production Undertake all kinds of OEM / ODM orders

To meet increasing customer demand for flexible designs and tailor-made manufacturing services, JIMING offers OEM (Original Equipment Manufacturer) / ODM (Original Design Manufacturer) service that reduces customer engineering effort and shortens time-to-market response to put our customers ahead of the competition.

JIMING has the dedicated design team. Years of manufacturing and technology researches enable JIMING to bring the best cost-performance solutions to valuable OEM/ODM customers. We have had successful projects with companies such as Philips, Beghelli, Target and many more. Each and every day we continue to meet and exceed our customer demands for the competitive market, which has allowed many of our success stories to take place.

SKD (Semi Knock Down) orders available

Dedicated to the business service

Authorized Customer’ logo imprinting service available
Voltage and plug type could be designed to customer’s requirements.
Six Quality Control Procedures
1.Raw material & components income inspected
2.100% Semi-finished parts inspected
3.Quality control people inspecting & supervising the whole assembling procedures
4.100% quality inspected after assembling
5.5100% aging test before packing
6.Random inspection of incoming products.

Each light and lamp must pass all these QC procedures before shipping to customer.

Mixed order and bulk shipment are acceptable

Container loading can be LCL or FCL cargo shipment. But we suggest customer order one 20FT container at least, which is economy and safety for your goods. One 20FT container can be Max. 5~10 models mixture, depending on their MOQ.

Packing for choice

Bulk and simple packing: like poly bag, bubble plastic bag etc.
White paper box packing
Color box and color gift box
Other material gift packing: like wood, tin, PVC, PET etc.
Clamshell packing and blister packing
Display box and display shelf
Mail order box packing
Customized packing
Sales display shelf
Pallet packing (easy and safe for loading and unloading)
We provide the corresponding certificates in order to meet the local market safety requirements, such as CE / GS / UL / RoHS / CB ect.
Free Warehousing Service
Shipment Details

For sample order, we use courier like TNT, DHL, UPS, FedEx, ARAMEX, EMS (Express Mail Service) etc., which takes 3~5 working days to arrive. 
Once the sample order shipped, we will send customer the tracking number. So you can view the shipment status on the corresponding website.
If by international air mail: will take around 2-4 weeks to arrive

For larger order, we usually arrange the shipment by sea or by air cargo. 
By air cargo which takes about one or two weeks to arrive; when you order more than 100Kgs which will be more economical than courier.
By sea which takes about one month to arrive. For some countries, it will be longer days.

Free Shipping Plan Consultation:
Shipping freight are quoted under your requests. We can update sea or air freight rate for your reference once we know the destination port.

Our main shipping port: Ningbo, Shanghai port
We can arrange the shipment from any Chinese port, mainly is from NINGBO port or Shanghai port to all over the world. Each shipment will be one assigned overseas local forwarder agent in charge of local delivery.

We do not suggest customer to use multimodal combined transport by air/rail/sea for the LCL (Less Container Loading) cargo, for the goods safety and avoid the missing.

Customer assigned courier or forwarder agent are also acceptable. Please tell us the contact details of your assigned courier or forwarder agent before arrange the shipment. We can work with them and deliver the goods properly.

Delivery Time

Sample delivery time: 5~10 working days after receipt of sample charges

Mass production lead time: normally 30 days upon receipt of down payment and order details, including the packing details etc.

For customer who have commission requirements

Our standard offer do not include any commission, if customer have this requirement, please inform us in advance! Our sales person will recalculate the unit price including your commission.

Once we received the full payment of your order, we will inform our accounting dep. to transfer the money to your assigned account.

Payment Term

For sample order: 100% deposit by T/T in advance

For mass production: 30% deposit by T/T in advance, 70% balance to be paid before delivery

We also accept payment via PayPal / West Union, which can save the bank charges for the small money transfer.

Our price is base on FOB NINGBO, can also supply CFR / CIF terms according to customer requirements. Other terms are negotiable.

For other payment term discussion or suggestion, please contact our sales team!

MOQ (Minimum order quantity)

Our MOQ is 500~20000pcs per model, detailed quantity depending on each different model.

If the customer purchase quantity is less than MOQ, in principle, our company do not accept order and arrange production, except the company keep inventory varieties.

Inventory products price list is different from our regular products price list, please ask our sales team for alone!

For some reasons, sometimes we may accept the order which quantity is less than MOQ, to these order, we request the customer’s partial or full payment in advance, and the unit price will be the following solutions: 
1.for single model order amount < $1999.99, there will be an additional charge US$100.00 for each model and regular price without any discounts, using seller’s standard packing only.
2.for single model order amount $2000.00~$9999.99, we supply less discounts from 1% to 5%, using seller’s standard packing only.
3.for single order amount >$10000.00, we supply same discounts as normal orders, just using seller’s standard packing only.

REMARKS: for customers who want to use their own packing design, but the order quantity can not reach our MOQ, there will be an minimum additional charge US$200.00 for each packing design. For more details discussion or suggestion, please contact our sales team!

Transaction Process


First, you need to send us the formal purchase order including complete order details, like which model, quantity, color, specification, logo imprinting, packing, power supply, plug type and other details, as more as possible.

Second, we will issue the sales contract once got your order. Please sign and stamp back to us! After this, order is confirmed and you should send us the deposit.

Once we got your deposit, we will start to prepare the raw material and components immediately. Within 15~20days, all the material / components / packing can be ready for mass production. After this, it takes another 7~10 days for assembling / quality inspection / packing etc.

Around 30 days, the goods can be ready for shipment. At that time, we will send you the shipping advice together with our report about order situation. Once you got these information, you can choice: 1) arrange someone you can trust come to our factory or our warehouse for checking the goods standing for you. 2) Or you can trust us and we will arrange our quality control people to check the goods again. We will also issue an inspection report for this order. So you can understand further about your goods.

If you are satisfied with inspection result, then please arrange the balance payment for us. Once we got it, will deliver the goods to sea port and arrange the shipment immediately.
Once the goods shipped on board, we will inform you the shipping date and send you the full set of original shipping documents. Normally including the Clean Bill of Lading, packing list, commercial invoice.

For other custom clearance documents:
If you need the certificate of origin, like C/O / Form A / Form E etc., please inform us before shipment and we can supply you.

If you need other official documents or certificates, like CIQ certificate / CCVO CCPIT (China Council for the Promotion of International Trade) authentication / invoice the embassy certification / weight list the embassy certification etc., please also inform us before shipment and we can supply you.

These documents, some are necessary documents requested by your local custom; some can let your goods enjoy a lower import duty, which will save the cost for you.

And for us, we are quite willing to be your help at any time. So never hesitate to tell us your requirements.

Normally by sea shipment, the goods will be arrived in the destination port almost one month later. So before the goods arrival, you need to have all these custom clearance documents ready in hand or with the local forwarder agent. Once the goods arrived, the local forwarder agent should apply the custom clearance in time, if later, there will be some penalty for the delay. And you will be required to pay the import duty and local handling charges etc. If by FOB term, you need to pay the freight also.
After these operation, you should get the goods finally.
But it is not the last step. Due to the long distance transportation, it is possible that few goods or packing may be damaged during the shipment. So please have a careful checking for the goods situation, if any problems, please report to local forwarder agent (or the shipping company) for the solution. 
Here I would like to explain further: when we shipped out the goods, I promise all the goods are in good conditions and well packed. The shipping company can be our proof, since they have issued us Clean on Board Bill of Lading. If any problem been found, they will remark the B/L, at least is not clean on board. So if you received some damaged goods, it is really not our responsibility. Hope you understand!
I also wish everything is fine with you! Good Luck!

Sample order policy

We accept sample order for testing our quality. For customer's sample requirements, usually we are requiring them to pay the sample cost and freight collect. Considering the extra labor cost, usually the sample charge will be 10%~20% higher than our offer. This sample charge is for the first deal only and will be deducted in your future formal orders.

For our regular customers, all the samples are free of charge.

Sample lead time: according to the sample inventory situation, 5~10 working days after receipt of sample charges

For the samples contained rechargeable batteries or other type of batteries, the main courier companies like DHL / FedEx / UPS / EMS refuse to take it, so usually we will ask the courier agent to handle the delivery. But the courier agent only accept the delivery by Freight Prepaid in China, that’s why we will ask our customers the Freight Prepaid in China. Maybe you have your company courier account number, but it can not be used for this kind of samples. Hope you understand!

We can supply customer 1~2pcs sample for checking the quality. If more quantity will be problems for us, since my company do not keep many stocks. So for the sample order quantity more than 2pcs, customers have to wait till we have mass production for the same model. Hope you understand!

Precautions for use

Read the product instruction carefully before use

Please make sure the power is off before installation

Do not use near the fire or inflammables

Do not disassemble or modification without authorization

Please do not look straight into the light when it is lighted on. It may cause damage to person’s eye.

For the rechargeable model, once light is dim or battery power is low, please turn off the light and recharge immediately.

For the non-rechargeable model, once light is dim or battery power is low, please turn off the light and replace the new battery immediately.

For the products contained rechargeable battery, should fully recharge the battery every 2 months if not in use for long time.

Please do not use the product as a children toy

After Sales:

Customer Feedback

User’s feedback and use experience about our products and services, is very important for our subsequent products improvement and new product development, so we sincerely invite you to give us more valuable suggestions and opinions ( We are continuing to do it better.

Proposal / Complaint

Welcome to visit our website!

If you have any proposal or complaint about our products and service, please feel free to leave message here! Our manager will contact you within 48 hours. Will give you a satisfied answer!
Our service-after-sales email: or

Our working time : Monday through Friday 8:30 am to 17:30 pm (GMT+8:00)

Special customer financial supports plan (for 2 years regular clients only)

We can supply the Customer Financial Support Plan, together with our Chinese bank. Under this plan, we can make the deal based on credit (on account), which will bring the great convenience and benefits for buyer. This operation will be based on our annual trade volume and good business records in the latest 3~5 years, minimum is USD1,000,000.00 annual purchase amount from us.

How to prolong the battery life time as much as possible

1) First of all, choose high-quality rechargeable batteries.

Rechargeable battery is the core part of emergency lighting products. About 60% of the products with quality problems are related to the built-in rechargeable battery. Therefore, choosing high quality battery is the key to solve the problem.

Take the emergency lamp newly developed by your company as an example. The current design method is to use 3.7V lithium-ion battery. If you can use 3.2V lithium iron phosphate battery LiFePO4, it will be very beneficial to extend the service life of the product. Of course, the cost of this battery will be higher.

2) Increase battery maintenance for stock products

When all products leave the factory, each battery will be 40% - 60% charged capacity, which is for the needs of transportation safety.

After receiving the goods, your company shall recharge the storage products every 3 months. The charging time is about 12 hours each time, and 80% capacity is enough. This operation can avoid irreversible damage caused by over discharge of battery due to its self discharge characteristics.

In addition, we suggest that for products that are not used for a long time, but maintain 100% of the battery's full capacity for a long time, the charging and discharging cycle should be carried out every three months (discharge to 20% ~ 30% of the initial capacity, and start charging immediately.)

3) Considering the battery self discharge characteristics, we suggest that the purchase quantity of a single order should not exceed the total sales volume of your company every three months. In this way, we can avoid the extra workload of subsequent maintenance of the inventory products; at the same time, we can extend the service life of each product.

4) The use environment of the product should avoid the adverse factors such as extreme cold or heat, and excessive humidity.

About the actual life time of the battery:


We want to know how long the rechargeable Li-on battery will last if left plugged-in in the new light, so that we could tell user a reasonable life time for the battery. We know you offer one year warranty for the battery. For our current moodels, we tell user the life time of the battery could be 3 to 5 years.

About the actual life time of the battery:

1) First of all, my company provide a one-year battery warranty, which does not mean that the battery life time is only one year. Battery is a consumable part of the product, its service life depends on the daily use and maintenance of the battery in addition to the time factor. In practical application, the battery service life of many products is far more than one year.


The service life of the rechargeable battery used in our products mainly depends on the number of charging and discharging cycles, secondly the working hours.


Taking 3.7V lithium-ion battery as an example, the designed working life of the battery is more than 500 charging and discharging cycles:


A1) Assuming that the battery is charged and discharged 50 times a year, the theoretical service life of the battery is 10 years. However, this is the theoretical result after all. In practical application, the actual service life will be about 3 to 5 years due to the deterioration characteristics of the internal chemical composition of the battery, as well as the working environment and other factors.


A2) Assuming that the battery is charged and discharged 500 times a year, the theoretical service life of the battery is only 1 year. In practical application, this high-frequency charge discharge cycle belongs to the high-intensity working mode, which will cause the rapid deterioration of the internal chemical composition of the battery and the corresponding reduction of the battery capacitance. After one year's use, the internal capacitance of the battery may be only 30% to 40% of the initial capacity, and the subsequent work effect is greatly reduced. In this case, we suggest that the customer should replace the battery in time.

A3) In addition to the number of charges and discharges, the depth of each discharge will also affect the working life of the battery. For example, when a battery is discharged to 50% of its initial capacity, it will start charging immediately, which is different from that when it is discharged to 100% (i.e. deep discharge), and then it will start charging. In these two working modes, the working life of the battery is also greatly different.


A4) Take the United States and Canada as examples, both countries are well-developed countries, the local power grid construction is relatively perfect. In the last 10 years, there are few long-term power outages at a single location, which is similar to the situation in A1. Therefore, excluding human factors, the number of automatic emergency lights per year is very small in a natural state, the actual service life of an emergency light is very likely to be three to five years, or even longer.

This is also in line with the actual performance of our products in the market at present. In the local buildings in the United States and Canada, we can often find some old emergency light products produced by our company. According to the model and appearance of the products, we can judge that many lamps have been working for more than 5 years. When we press the test switch on the lamp, the lamp can still light up automatically and work normally.

All in all, the service life of the battery is determined by the user and cannot be generalized.

If it's just for consumers' questions, give a reasonable explanation, not an official warranty period,can tell consumers that under normal working conditions, the battery's possible working life is between 3 and 5 years.

WhatsApp Online Chat !